TD Bank Business Management Analyst III in Mount Laurel, New Jersey
Auto req ID 198719BR
Job Title Business Management Analyst III
Job Status Full Time
Country United States
6000 Atrium Way
Deficiency Recovery Center
Falmouth - Gray Rd
Greenville Campus A
Lewiston - Bates Mill #3
Business line TD Bank AMCB
Job Category - Primary Operations & Underwriting
Job Category(s) Operations & Underwriting
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .
Provide specialized business management guidance and support for a functional area and implement policies/processes and/or initiatives to meet business management, strategy and governance objectives. May provide complex reporting, analysis, and assessments at the functional or enterprise level.
•Experienced professional role providing specialized guidance/ assistance to function supported
•Focus on short to medium-term (weekly-monthly), non-routine specialized/ complex issues and/or escalated matters
•Independently perform tasks from end to end
Job Requirements •Undergraduate degree
•3 + years relevant experience
TD Auto Finance experience is highly preferred.
Prior complaint handling is highly preferred.
Job required contact with customers via phone.
Strong Verbal and Written communications skills is required.
Ability to research root cause of issues of complex issues is required.
Ability to work across different departments and build productive relationships is required.
Ability to diffuse escalated issues is required.
Ability to influence and persuade is required.
Ability to recognize and escalate situations that put the Bank at risk are required.
Must be able to work independently and manage inconsistent workload with strict deadlines
Hours 8 AM-5 PM and on demand for social media complaints
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) New Jersey
City (Primary) Mount Laurel
ProvState 2 Florida
City(s) 2 Jacksonville
ProvState 3 Maine
City(s) 3 Falmouth
ProvState 4 South Carolina
City(s) 4 Greenville