West Elm HR Generalist, Stores - West Elm in Brooklyn, New York

HR Generalist, Stores - West Elm

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Date: Mar 13, 2018

Location: Brooklyn, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: WE-12723

Area of Interest: Human Resources

Organization: Corporate

Brand/Division: West Elm

Position Type: Full-time


HR Generalist, Stores - West Elm

Who we are:

Born in Brooklyn. At home in the world. west elm has been helping customers express their personal style at home since the launch of our first catalog in 2002. Our home base is nestled down under the Manhattan Bridge in the DUMBO neighborhood of Brooklyn, NY, right above our flagship store. We are a dynamic, fast-paced brand with an exciting growth strategy. We value imagination, diversity and giving people the opportunity to explore, grow and shape our future. We look for innovative, smart and hard-working individuals who enjoy creative thinking and ingenuity. Help us carry out our mission of being a source of inspiration to our customers, creating a global community and tirelessly seeking ways to evolve our brand.

The People and Culture team at West Elm drives the success of our business through strategies and initiatives that drive the success of our people.

As the HR Generalist you will be an ambassador for our brand. This position provides HR generalist support for west elm stores and also manages projects in support of the broader business. The HR Generalist will build collaborative partnerships with managers and associates by providing outstanding customer service and follow-through. This is a hands-on, solution oriented role that helps drive business results by ensuring our ability to attract, engage, and develop the best talent in retail. You will support, implement and execute the brand's talent strategy as well as the talent strategy for Williams-Sonoma Inc., our parent company. This role will have a dual reporting structure to the Manager of Talent and the Sr. Human Resources Manager, west elm stores.

Specific Responsibilities:

  • HR Business Partner: Provide training and coaching to managers and associates on all aspects of performance, associate development, and policies and procedures interpretation. Consult with managers about promotions and other job changes, performance improvement plans, and leaves of absences. Conduct employee investigations as needed and ensure timely, responsible and fair resolutions. Coach store management through performance counseling process and assist with writing of documentation.

  • Recruitment: Responsible for full life cycle recruiting for field management positions: sourcing, advertisements, recruitment events, pre-screening, face-to-face interviews, scheduling, selection process, background checks, references, offer approval process as well as extending offers.

  • HR Operations: Maintain organization charts and associate rosters. Ensure the accurate and timely processing of associate changes as part of the associate lifecycle. Schedule meetings and perform other administrative duties as needed.

  • HR Metrics: Track and analyze staffing, retention, turnover, exit interview data and other information necessary to provide the insights for informed talent decisions. Track recruitment activity related to store openings, job openings, referrals, applicants, turn over, professional references as well as costs related to recruiting efforts; ensuring adherence to budget approvals and limits, and return on investment.

  • Associate Relations: Support positive associate relations through proactive and, as necessary, reactive interventions with employees and management. When needed, conduct investigations confidentially and fairly including recommended actions. Partner with HR Specialist functions (records, staffing, compensation, training, etc.) in order to meet various objectives and facilitate resolution of employee issues.

  • Compliance: Ensure adherence with all HR policies as well as all employment-related legal, regulatory and compliance requirements. Champion behavior that is aligned with the company's code of conduct and respectful workplace expectations.

  • Administrative: Create reports, analyze data, and make recommendations to HR Manager on key issues and next steps for special projects, e.g. succession planning process, performance management tracking, and turnover reporting.



  • Bachelor's degree in business or Human Resources.

  • PHR or SPHR Certification is a plus.

  • 3 to 5 years professional level Human Resources experience, preferably in a retail organization.

  • Working knowledge of fundamental HR practices including employment law, compensation, hiring, performance management, coaching, and employee relations.

  • Possess proficient technical abilities, including applicant tracking systems, Excel, MS Office Suite, LinkedIn, HRIM.

  • Ability to build strong working relationships

  • Possess strong verbal and written communication skills.

  • Excellent time management and organizational skills.

  • Ability to be flexible; problem solver; self-directed; and, collaborative.

  • Must be able to achieve results in a fast-paced, entrepreneurial environment, while working within a large company.


This position is not eligible for visa sponsorship.

Williams-Sonoma Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Brooklyn

Nearest Secondary Market: New York City

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